Pricing

License fees

Vonk, 1 instance in production, first year € 10000
Extra instances, per instance € 2500
After year 1, first instance per year € 5000
After year 1, license fee per additional instance € 1250
More than 5 Vonk instances Contact us
OEM or reseller of Vonk as part of your app Contact us

Note: the Launching Customer Program has been terminated.

Support

Support is included in the license fee.

Response time high priority issues < 8 office hours
Response time medium priority issues < 16 office hours
Response time low priority issues < 24 office hours
Authorized contact persons 1
Submit and track issues online (Jira Service Desk) included
Hot fixes for high priority defects included
  • Office hours are 8:30 a.m. until 17:00 p.m. GMT+1 during weekdays.
  • The priority of a defect is defined by urgency and impact. Urgency is the effect of a defect on the continuity of work. Impact is defined by the number of users affected by the defect.
    Priorities of defects are:
Work continues Work halts
More users medium high
One user low medium
  • Response time is the time between submitting an issue by the authorized user and the start of investigation of the issue by Firely.
  • Every issue is registered as a ticket in Jira Service Desk, either by the authorized user or by Firely. An issue / ticket can be a question, a defect, a support request not related to Vonk, or a change request. Investigation of an issue by Firely consists of clarifying the issue if necessary, and qualifying and prioritizing the issue.